Shipping, Returns & Product Availability Policy

Product Availability

Due to high inventory turnover and competitive pricing, certain products, flavors, or strains may occasionally become unavailable. If an item is out of stock at the time of fulfillment, MD8S may substitute a comparable product of equal or greater value, which will be noted on the packing slip.

If you prefer not to receive substitutions, you may update your preference in your account settings or contact us at info@mydelta8store.com to request a store credit for future use.

Order Processing & Shipping Timeline

Most orders ship within 1–5 business days. During periods of high demand or peak seasons, processing times may extend up to 7 business days.

Orders are processed Monday through Friday, excluding holidays.

Once your order is processed, a tracking number will be automatically emailed to the address on file.

Note: Estimated delivery times do not include weekends or holidays and are provided by the carrier.

Estimated Transit Times

  • Eastern United States: 1–3 business days (in transit)

  • Western United States: 6–20 business days (in transit)

Transit times are estimates and may vary due to carrier delays, weather conditions, or regulatory requirements.

Some orders in the Midwest or Eastern U.S. may be routed through a two-step shipping process to provide additional cost savings.

Free Domestic Shipping

MD8S offers free domestic U.S. shipping on orders over $50, excluding taxes, discounts, and reward points.

  • Free shipping must be selected at checkout to apply

  • Paid shipping methods are prioritized over free shipping orders

Adult Signature Requirement (21+)

In compliance with federal regulations, all vape-related orders require Adult Signature Confirmation (21+) upon delivery.

  • A $7 adult signature fee applies

  • A government-issued photo ID is required

  • Orders may be shipped to a business address if preferred

Failure to complete adult signature verification may result in the package being returned.

Undeliverable & Return-to-Sender Policy

Packages returned due to:

  • Incorrect or incomplete addresses

  • Failure to provide adult signature or valid ID

may be subject to:

  • A refund minus shipping and postal fees

  • A $19.99 restocking fee for adult-signature rejections

Re-shipment may be offered at MD8S’s discretion once the original package is returned.

Delayed or Late Shipments

If your shipment is delayed, please refer to our Help Center for guidance on delayed or stalled shipments.

Due to evolving regulations surrounding vape and hemp-derived products, shipping carriers may experience delays outside of our control. Once a package is in transit, it is managed entirely by the carrier.

Lost or Undelivered Packages

MD8S is not responsible for lost or undelivered packages once marked as shipped by the carrier.

  • Issues must be reported within 48 hours of the last tracking update

  • Packages marked as “Delivered” by the carrier are the carrier’s responsibility

  • Incorrect address submissions are the customer’s responsibility

MD8S is not liable for delays, losses, or damages beyond our control once an order is in transit.

Order Adjustments for Restricted or Prohibited Items

If an order contains items prohibited in your jurisdiction, those items will be removed and refunded. In some cases, this may result in the cancellation and full refund of the order.

Eligible items within the same order may continue processing if permitted.

Vape Product Sales Restrictions

Vape products cannot be sold or shipped to the following locations:

States:
Arkansas, Maine, Oregon, Utah, Vermont

Cities:
San Francisco (CA), Anchorage (AK)

Flavored E-Liquid Restrictions

States:
New York, New Jersey, Massachusetts, Rhode Island

Cities:
Chicago (IL), Washington, D.C.

Additional Notes:

  • Maryland: Disposable vape sales are prohibited

  • New York, New Jersey, Massachusetts: Coupons are not applicable due to state regulations

Delta-8 & Hemp-Derived Product Shipping Restrictions

MD8S does not ship Delta-8 or restricted hemp-derived products to the following states:

Alaska, Arizona, Arkansas, Colorado, Delaware, Hawaii, Idaho, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, North Dakota, Oregon, Rhode Island, Utah (limited), Vermont, Virginia, Washington, West Virginia.

State-Specific Notes

  • Louisiana: THC must be under 8mg per serving and 1% by dry weight

  • Michigan: THC must be under 0.3%; only marijuana-derived Delta-8 permitted

  • Minnesota: THC must be under 0.3% and less than 5mg per serving

  • New Hampshire & Virginia: Additional state-specific restrictions apply

If you are unsure about product availability in your state, please contact us before ordering.

Accessories & Non-Hemp Products

For accessories or non-hemp-derived products, please email
info@mydelta8store.com for manual order assistance.

Returns, Refunds & Store Credits

Due to the nature of our products, all sales are final.

Refunds or store credits may be issued only at the discretion of the MD8S Quality Team in rare cases involving verified damage or product malfunction.

  • Issues must be reported within 24 hours of delivery

  • Proof of damage or malfunction may be required

  • Approved cases may receive a refund or store credit